To summarize the major points covered in this chapter:
1. There are six sequential steps in job analysis, starting with examining the total organization and the fit of jobs and concluding with the preparation of a job specification (see Exhibit 6-1).
2. The uses of job analysis information seem endless. Strategic planning, recruitment, selection, training, compensation, and job design all benefit immensely from job analysis information.
3. Conducting job analysis is not for amateurs. Training is required.
4. Before conducting a job analysis, organization and process charts should be consulted to acquire an overview of the organization
5. Four general job analysis techniques can be used separately or in combination : observation, interviews, questionnaires, and job incumbent diaries or logs.