Greetings from Amazon Seller Support,
Hi! This is Femm, the associate you've chatted with earlier.
As we've discussed, I have verified that order 113-0602791-2083404 was canceled and the buyer was never charged.
When a buyer places an order with Amazon or with an Amazon seller, we contact their bank to confirm that their credit card is valid. At that time, we request an authorization for the amount of the purchase, but we do not proceed with the charge. This is one of the security measures we use to protect Amazon sellers.
We cannot cancel authorizations. And banks can hold authorizations for 7 to 10 business days. It is likely that the buyer's bank is holding the authorization we requested for this order.
If a buyer contacts you about an authorization, please refer them to Amazon Customer Service for more information: http://www.amazon.com/contact-us
I am extremely happy that I was able to assist you successfully and would appreciate your feedback through the Survey at the bottom of this email.
I hope that the information that I have provided suits you. Should you need further assistance, feel free to contact us. To contact Customer Service for seller issues, please visit the following URL and then click on "I have a question that's not listed above" to reach our web-based e-mail form:
http://www.amazon.com/gp/help/customer/display.html?nodeId=3569501
Thank you for bringing this matter to our attention. Please consider this email as a reference of our conversation today.
As always, we wish you success in your online sales. Thank you for your time and have a great day.
Please let us know how we did.
Were you satisfied with the support provided?
Greetings from Amazon Seller Support,Hi! This is Femm, the associate you've chatted with earlier. As we've discussed, I have verified that order 113-0602791-2083404 was canceled and the buyer was never charged.When a buyer places an order with Amazon or with an Amazon seller, we contact their bank to confirm that their credit card is valid. At that time, we request an authorization for the amount of the purchase, but we do not proceed with the charge. This is one of the security measures we use to protect Amazon sellers.We cannot cancel authorizations. And banks can hold authorizations for 7 to 10 business days. It is likely that the buyer's bank is holding the authorization we requested for this order.If a buyer contacts you about an authorization, please refer them to Amazon Customer Service for more information: http://www.amazon.com/contact-usI am extremely happy that I was able to assist you successfully and would appreciate your feedback through the Survey at the bottom of this email.I hope that the information that I have provided suits you. Should you need further assistance, feel free to contact us. To contact Customer Service for seller issues, please visit the following URL and then click on "I have a question that's not listed above" to reach our web-based e-mail form:http://www.amazon.com/gp/help/customer/display.html?nodeId=3569501Thank you for bringing this matter to our attention. Please consider this email as a reference of our conversation today.As always, we wish you success in your online sales. Thank you for your time and have a great day.Please let us know how we did.Were you satisfied with the support provided?
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