Emerging Trends for Global Leaders
Thinking Globally
Appreciating Diversity
Developing Technological Savvy
Building Partnerships
Sharing Leadership
Creating a Shared Vision
Developing People
Empowering People
Builds People’s Confidence 158
Taking Risks; Giving Freedom 159
Developing Each Individual’s Decision-Making Capabilities 160
Energizing people with Opportunity, Responsibility, and
accountability 160
Creating a team of Competent Individuals Who Can Handle Company and Industry Challenges More Quickly and with Greater Success 161
Hoarding Power Versus Encouraging Achievement 162
What Drives You? 163
Conclusion 164
Resource Section: Empowering People 166
Endnotes 173
Achieving Personal Mastery
Self-Awareness: The Mark of a Great Leader 175
Inside-out Leadership 177
Changing the Leadership Tradition 179
The Power of Congruency 181
Conclusion 184
Resource Section: Achieving Personal Mastery 188
Endnotes 197
Encouraging Constructive Dialogue
Learning to Ask 200
Listening with an Open Mind 201
Accepting Constructive Feedback 201
Putting Yourself in Someone Else’s Shoes 202
Welcoming New Ideas 203
Conclusion 204
Resource Section: Encouraging Constructive Dialogue 205
Endnotes 215
Demonstrating Integrity
Personal Values 217
Organizational Values 218
Avoids Political or Self-Serving Behavior 219
Stand Up, Speak Up 219
Lives the Values 220
Conclusion 220
Resource Section: Demonstrating Integrity 221
Endnotes 229
Leading Change
Change Is an Opportunity 232
Leadership Versus Management: Challenging the Status Quo 233
Flexibility 235
Encouraging Creativity 237
Translating Ideas into Results 238
Conclusion 238
Resource Section: Leading Change 240
Endnotes 250
Anticipating Opportunities
Investigating Future Trends 252
Anticipating Future Opportunities 253
Looking to the Future 254
Develops Ideas to Meet the Needs of the New Environment 254
Conclusion 255
Resource Section: Anticipating Opportunities 257
Endnotes 265
Ensuring Customer Satisfaction
Raising the Bar 267
Changing With the Customer 269
Customer Input 270
Keeping Commitments 272
Understanding the Competition 272
Conclusion 273
Resource Section: Ensuring Customer Satifaction 275
Endnotes 285
Maintaining a Competitive Advantage
Performance: Faster, Better 287
Intellectual Capital 289
Eliminate Waste and Unnecessary Cost 290
Provide Great Products and Services 292
Achieving Long-Term Shareholder Value 293
Conclusion 293
Resource Section: Maintaining a Competitive Advantage 295
Endnotes 30
Using This Book to Help Develop Yourself as a Leader
Using This Book to Help Develop Your Team 308
Global Leadership: The Next Generation 308