Too often the technology side of infrastructure in a process centric organization is misunderstood as the need to automate. Certainly there is terrific synergy between process and automation. But too many organization don’t get it right. You can have high – performance process without technology but combining technology with high – performance process can a game changer It’s critical though that you get the order right. Technology follous process not the other way around. If these two steps are performet out of order or if the process step is over looked or by passed it leads to costly
Automating a bad process simply produces bad. This is the fault not of the IT organization but of the infrastructure support IT. In functional organization head of a function contacts IT to build them a new system solve a problem within a given budget. This unposes a build on IT. Which winds up cresting is lands are frustrated because their internal customer press to get their own projecm dose quickly then rild at IT because “this isn’t what t wanted your late and you’re over budget”
There is a way to end this frustration focus on the process first then enhance it through technology high – tech distribution company we talked about this chapter wanted to reduce quote turnaround time forty – eight house or ten minutes. The benchmark profomance at the company’s competition was four houst budget allowed for some automation bus at first the tean wisely redesigned the process for a turnaround time thirty minutes without automation. Only then was automation brought to bear to carve out the additional twenty minutes of cycle time. IT must be tightly integrated with process to spport and turbocharge the design for the execution of activitcs with metrics that perfomers managers and process owner for diecision making. Too often there is an urge to according to the way the technology is designed, rather focusing on the design for achieving goals and the technology to spport. This in common when implementing and resource planning (ERP) system such as SAP or Oracle They are great systems that can take performance to the next kind