Hi Leslie,..
Thank you for your below info, and it was the Ecco Flip Flop box.
Please be informed that INDO Lab has full responsible for ALL THA’s samples for physical test including issue the report. Marty only support for slide angle test only because Indo Lab does NOT have slide angle machine, while the complete report will issued by Indo Lab.
And, as same as physical test, Indo Lab also full responsible to send you the THA’s samples for global color checking, so you will only get the THA’s samples from Indo Lab, instead of from CN Lab. Fyi, CN Lab only provide you consolidate samples from CN itself, India, and Portugal.
As I informed you, our Labs will continue to send the consolidate samples for ecco global color checking, as per our current practice. And, for Ops who do not have the Lab, they also have known that they only send the additional samples from different Lots to the respective Lab that they normally have used for testing, instead of sending to you directly.
I will keep monitoring this process, so All Ops always on the rule.
Let me know if there is a need further info/clarification
Thank you & Best Regards,
Melisa