The outsourcing trend is growing because many small to medium sized businesses can’t
afford to hire huge numbers of information-technology workers, yet must deal with office
technology that’s becoming increasingly complex. These companies are grappling with a
surge of new technologies such as Internet telephony, Web video, new mobile devices - from
Blackberries to cell phones- and increased security threats from viruses and worms.”
Performance Based Contracting (PBC) is the most effective approach. Regardless of the
scope of the external acquisition, the Business Analyst will play a key role in ensuring the
quality of the final product.