Each desirable characteristic has a set of behaviors that are reflected in the ICT
workforces in the learning organization. The first set of desirable characteristics,
Personal Mastery, refers to the knowledge, skills and abilities which show that ICT
workforces have courage and are able to create excellent work. The results have shown
that the knowledge of ICT workforces can be classified into two dimensions as how to
gain knowledge and what is the knowledge that ICT workforces should know. The study
has found that ICT workforces should be cured of their knowledge and experience by
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with the job. The ability of the technology is appropriate for the work and goals of the
organization. The ability is to enhance and create the work that responds to problems and
needs of the organization goal. These desirable characteristics can be summarized and
presented in Figure 2.
Figure 3. The Personal Mastery of desirable abilities, knowledge, and the skills of ICT worforces
The second set of desirable characteristics, the Mental Model, refers to the attitudes, values,
vision and personality of ICT workforces, which means that ICT workforces will be able to overcome
barriers, know how to change, and adjust themselves with another workforce. The results have shown
that the desirable characteristics that refl ect the workforces have an attitude to support in learning
organization, including self-esteem and be proud of the organization , the pleasure and willing to
work, although there is time limitation, be hard working, and looking at the crisis as an opportunity.
The values that the workforces should be encouraged in a learning organization are self motivation,
public mindedness, team work and working beyond the standard. The vision can be refl ected that the
ICT workforce can link up with its own goals of the organization, which will result in the ongoing
development, such as the multi-dimensional perspective, and to be understood and seen for what it is.