Discussion
The purpose of this study was to examine the effects of relationship quality and
calculative commitment on three sport consumer behaviors. The difficulty in maintaining the
profitability of intercollegiate athletic programs is evident. At the collegiate level, only 14
members of the FBS division reported profits in 2009; an amount that increased only slightly to
22 in 2010. Furthermore, the median revenue generated in the FCS Division showed a 3.1%
decrease from 2008 to 2009 (Fulks, 2010). Clearly, it is imperative for athletic directors to
develop efficient marketing strategies; improving relationship quality and maintaining a
preferable long-term relationship with consumers are the keys to business success (Kim & Trail,
2011). The findings of the present study were expected to assist sports organizations in making
better use of relationship marketing. Two important variables – relationship quality and
calculative commitment – were identified and empirically tested to help intercollegiate athletic
programs maintain financial viability by generating game attendance, donation intentions, and customer referrals.
Discussion
The purpose of this study was to examine the effects of relationship quality and
calculative commitment on three sport consumer behaviors. The difficulty in maintaining the
profitability of intercollegiate athletic programs is evident. At the collegiate level, only 14
members of the FBS division reported profits in 2009; an amount that increased only slightly to
22 in 2010. Furthermore, the median revenue generated in the FCS Division showed a 3.1%
decrease from 2008 to 2009 (Fulks, 2010). Clearly, it is imperative for athletic directors to
develop efficient marketing strategies; improving relationship quality and maintaining a
preferable long-term relationship with consumers are the keys to business success (Kim & Trail,
2011). The findings of the present study were expected to assist sports organizations in making
better use of relationship marketing. Two important variables – relationship quality and
calculative commitment – were identified and empirically tested to help intercollegiate athletic
programs maintain financial viability by generating game attendance, donation intentions, and customer referrals.
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