This is with reference to your email, my reply and further to your curiosity as to how long has AGODA been offline in the Hotel Searches. Please be informed that its been barely a week since the 29th of November 2014. However, I have been on top of the case with all 'PRIORITY' at all times to resolve any disparity issues or to provide AGODA with the best rates, promotions for our property. Further more then all my emails and intimations are well received by Khun MD so he is well aware of my transactions as none of them ever bypass his vision,
Moving on the Khun Paew is also in constant communication with me and she too is well aware that I have been on this case just like now am early up here to have this resolved as quick as possible but from my end the following has been ACTIONED -
a) All Disparity Issues (if any) were resolved there and then when they came,
b) AGODA has maximum promotions from us totaling = 5+
c) All other OTA's such as Expedia have not been provided the same due to strict MD's instructions and as we loose out alot on revenue from commissions taken from them,
In these last week then alot of emails have been sent out to all the departments of AGODA, that includes Customer Support, Khun Ming, Khun Maii, and AGODA Biz along with alot of calls from Khun Paew upon my request to resolve this. Unfortunately, even after yesterday re-sending the email which Khun Maii from AGODA states she did not receive then the Hotel is still PENDING Activation on the searches,
Please be informed that Khun MD is well aware of all my actions and he is notified every single time I am in communication with anyone or concerned entity so it is equally upsetting for me as I have informed AGODA that we are loosing a lot of REVENUE due to this scenario which is all the more why I give them PRIORITY in every aspects but it is of very bad taste in the way Khun Maii has been dealing with us,
Never the less, I have looked at every OTA and our rates and the promotions given to them are in no where Parity with any so I seize to understand why then have they disconnected us. I shall continue to have Khun Paew contact them and have us up on the searches as soon as possible, latest by Monday,
This is with reference to your email, my reply and further to your curiosity as to how long has AGODA been offline in the Hotel Searches. Please be informed that its been barely a week since the 29th of November 2014. However, I have been on top of the case with all 'PRIORITY' at all times to resolve any disparity issues or to provide AGODA with the best rates, promotions for our property. Further more then all my emails and intimations are well received by Khun MD so he is well aware of my transactions as none of them ever bypass his vision,
Moving on the Khun Paew is also in constant communication with me and she too is well aware that I have been on this case just like now am early up here to have this resolved as quick as possible but from my end the following has been ACTIONED -
a) All Disparity Issues (if any) were resolved there and then when they came,
b) AGODA has maximum promotions from us totaling = 5+
c) All other OTA's such as Expedia have not been provided the same due to strict MD's instructions and as we loose out alot on revenue from commissions taken from them,
In these last week then alot of emails have been sent out to all the departments of AGODA, that includes Customer Support, Khun Ming, Khun Maii, and AGODA Biz along with alot of calls from Khun Paew upon my request to resolve this. Unfortunately, even after yesterday re-sending the email which Khun Maii from AGODA states she did not receive then the Hotel is still PENDING Activation on the searches,
Please be informed that Khun MD is well aware of all my actions and he is notified every single time I am in communication with anyone or concerned entity so it is equally upsetting for me as I have informed AGODA that we are loosing a lot of REVENUE due to this scenario which is all the more why I give them PRIORITY in every aspects but it is of very bad taste in the way Khun Maii has been dealing with us,
Never the less, I have looked at every OTA and our rates and the promotions given to them are in no where Parity with any so I seize to understand why then have they disconnected us. I shall continue to have Khun Paew contact them and have us up on the searches as soon as possible, latest by Monday,
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