or customization to bridge the gaps in the corporation's specific
business processes. Instead, the business opts to change business
processes to suit the industry standard as dictated by the software
solution. While this decision results in less software design,
development and testing work than does customization, it does
require greater change in the business units to work differently.
Due to the large costs in software development, maintenance and
continuous upgrading and patching, customization is not usually
recommended by software vendors.
Because of the magnitude of the risk involved, it is imperative
that senior management assess and approve all plans and changes
in the system's architecture, technological direction, migration
strategies and IS budgets.