World class performance measurement techniques are being used, and there are
indications that financial as well as non-financial measures are being used. Whether the organizations have got
the balance right is something they may only have a better feel for over time. It also appears that the PMS are not
being reviewed or modified as often as might have been anticipated from the literature. Certainly the literature
is adamant that a PMS should not be static and must change to reflect the organizational strategy and business
environment in which it operates.