Elevator/Lift Provided If More Than Two Levels
1. A lift or elevator must be provided when guests have to use more than one flight of stairs to the guest rooms
(i.e., the building containing the guest rooms is three stories or higher).
2. A property that has multiple access points to various floors will comply if floors can be accessed from
various parking locations without climbing more than one floor. For example, if there are two different parking areas
and the guest, by parking in any one area, can access the highest level without climbing more than one
full flight of stairs, then the property complies.
Point loss: 20, 40, 80
1. If 10% or fewer of the rooms are affected and 24–hour luggage assistance is offered for the affected rooms, there is a 20–point loss.
2. If 24 hour daily luggage assistance is offered for the affected rooms, and the property listing on bestwestern.com states
that “no elevator” is provided, there is a 40–point loss.
3. If any other criteria are not met, there is an 80–point loss.
Fax and Photocopy Facilities Provided
1. On–site fax services must be available to guests at least 14 hours daily.
2. On–site photocopy services must be available to guests at least 14 hours daily.
3. Fax and photocopier services must be provided during reception hours or at
least 14 hours daily, whichever is longer.
Point loss: 60, 240
1. If fax and/or photocopier does not work on the day of assessment, there is a
60–point loss.
2. If fax and/or photocopier facilities are not provided, there is a 240-point loss.
Guest Privacy Ensured- Property
1. Each property must institute procedures and regularly assess the facilities to ensure guest privacy.
2. All property staff members must knock and identify themselves prior to entering any guest room.
3. Property representatives should only enter an occupied room with the
guest’s permission, excluding emergencies or matters of security.
4. Guest room numbers must not be announced in the lobby or over the telephone.
5. Any unauthorized visual access to a private guest changing areas is a violation of guest privacy.
Point loss: 120
1. If any of the above criteria are not met, there is a 120 point loss.