4.2.5 Municipal Capacity Building
The task of developing a sound municipal personnel management system is part of the larger domain of municipal capacity building for achieving efficiency and excellence in handling organizations of urban management. Till now, in India, attempts for toning up municipal management have been partial and sporadic, and generally sectoral. Capacity building needs to be demand-based and dynamic in its content. It should cover not merely the technological upgradation of office procedures and record-keeping like the use of computers but also improving the qualification and capability of the personnel directly engaged in municipal management and service-delivery as well as of the stakeholders in civil society who have some connection with, or impact on, municipal management.