Accessible Destinations – how they are organised, developed, managed and marketed - are at the heart of this World Summit. We look forward to presentations that explain the processes which have led to successful accessible destinations where businesses have opened up to the diversity of travellers and have built a reputation for consistent, high quality services for all their guests. Under this theme, participants are encouraged to consider the dynamics between different actors and stakeholders which lead to positive outcomes for the community and its visitors. Contributions from the public, private and NGO sectors will demonstrate how destinations build expertise and know-how, enabling them to attract and cater for new customers in a growing but also discerning market.