How should you reply to a letter of enquiry?
1. Acknowledge the letter.
2. state what action you are taking.
3. Focus attention on important information.
4. Answer any specific questions the enquirer asked, for example about prices and delivery.
5. Suggest ways in which you could help enquirer to make a decision to buy.
6. Invite the enquirer to ask for further information.
7. Close the letter and add the appropriate ending.