Make it easy for customers to complain. View complaints as gifts. Thank the customer. Let the customer vent. Sincerely apologize. Identify the elements of the complaint. Fix the problem. Give a care token. Follow Up. Practice Prevention
Make it easy for customers to complain. View complaints as gifts. Thank the customer. Let the customer vent. Sincerely apologize. Identify the elements of the complaint. Fix the problem. Give a care token. Follow Up. Practice Prevention