Notify us of hospital admissions within one business day
We need notice of all inpatient admissions, including those
through the emergency department, within one business day
of the admission. If a patient is unable to provide coverage
information, you must contact us as soon as you become
aware of their Aetna coverage. You must also explain any
extenuating situation. You may contact us by telephone (call
the number on the patient’s member ID card) or through
electronic data interchange (EDI).