Dear Su,
I went through your OMS screen, INBOUND>RETURNS and saw that we have a big backlog of orders currently in 'being returned' status.
A lot of those order statusses probably have not been updated correctly. Attached in the sheet, can you:
1. Returns older than 2 months: doublecheck and close the returns
2. Returns between 18.09 - 31.10 old: close if possibel (check OMS and Zendesk) If you don't know, raise a zendesk ticket for CS to follow up. (e.g. if we lost track if the customer actually returned the item, please let CS call the customer)
3. Order numbers marked in red: Update me on what happend, as those are in the google doc, meaning we have received the item back to the WH. Did we just forget to update the status or did we not follow up?
You don't have to fill out the whole list, just those were we did not follow up and point 3.
Let me know if there's anything unclear. Let's discuss Monday.