I would like to bring to your notice that according to ISO 20000, the assets must be kept with the Asset team which you should be having the complete inventory of assets. However, there may be circumstances that some of the spare can be kept with IT which they must maintain and keep them properly. But based on the list in the attached files within this email topic, the number of assets are more than what is required in terms of spare.
I could recall that there was an incident that ES team kept the assets in Loading area of Data Center at EWT and recommend to them 2 years back that the room must be kept clean and keep it tidy. The unnecessary assets must be removed. That was our recommendation as the auditor will definitely put this as a NC.
Furthermore, the assets required by IT to support the business especially for call center and Data Center should be maintained and handled by IT. The assets must be kept tidy, with an inventory and label paste on the asset along with the responsible person for that particular asset and time frame to use such asset. For support, may be 6 months, and renew the permission from asset team every 6 month. For project based, the time frame is fixed and once finish using it, must be returned to asset team.
The wording written in the policy may not describe everything that I have mentioned, just trying to elaborate and hope not to make anyone confuse.
I would like to bring to your notice that according to ISO 20000, the assets must be kept with the Asset team which you should be having the complete inventory of assets. However, there may be circumstances that some of the spare can be kept with IT which they must maintain and keep them properly. But based on the list in the attached files within this email topic, the number of assets are more than what is required in terms of spare. I could recall that there was an incident that ES team kept the assets in Loading area of Data Center at EWT and recommend to them 2 years back that the room must be kept clean and keep it tidy. The unnecessary assets must be removed. That was our recommendation as the auditor will definitely put this as a NC.Furthermore, the assets required by IT to support the business especially for call center and Data Center should be maintained and handled by IT. The assets must be kept tidy, with an inventory and label paste on the asset along with the responsible person for that particular asset and time frame to use such asset. For support, may be 6 months, and renew the permission from asset team every 6 month. For project based, the time frame is fixed and once finish using it, must be returned to asset team. The wording written in the policy may not describe everything that I have mentioned, just trying to elaborate and hope not to make anyone confuse.
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