The process applies where there is a change in the base fare and/or taxes, fees or charges and/or the route
1.Reissue the ticket (with additional collection on the fare if applicable).
2.Establish change fee to be collected and issue an EMD for that amount – the EMD is to be completed as follows.
3.The ‘Reason for issuance’ should have a code entered. Enter code ‘D’ meaning ‘Financial Impact’ and subcode ‘992’ meaning ‘Reservation Change Fee’. In the text field enter ‘Reservation Change Fee’, ‘Change Fee’ or as generated by the GDS
4.Ensure that ‘Issued in connection with’ field is populated with the new, reissued ticket number (i.e., the three-digit airline code followed by the ten-digit ticket number) This entry is mandatory for BA process and failure to complete could result in an ADM being generated.
5.Complete other parts of EMD as per the GDS ticketing instructions.
6.Ensure that the EMD number has been added in the PNR.
7.All ticketing details on the original ticket mask - including tour code - must be carried forward to the reissued document.
EMD is only to be issued for an applicable change fee and must be issued at the time the booking is changed. The EMD must not be combined with any other service charge or used to collect increase in fare or tax(es).
One EMD must be issued per passenger e.g. for three people travelling together; three EMDs must be issued.
The procedure applies to all BA longhaul and shorthaul routes. If you have any queries regarding GDS entries, please contact the appropriate HelpDesk.
Please be aware that failing to adhere to the correct document issuance and reporting process will result in an ADM being raised for fee of GBP 25.00.
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