Qualification
The goal of qualification is to better define processes in all their diversity and to facilitate decision making. The characteristics grid enables each process to be defined in the same way, using criteria that can be directly used: frequency, complexity, duration, reported malfunction, typology, number of par- ticipants, and so on.
It is not possible to compare a totally automated process that is run 200 times per minute, and another that is managed entirely by human actors and that is run twice a year. The constraints involved, the skills used, and the range of possible solutions vary greatly from one situation to another.
This qualification sometimes requires more in-depth study of the process, for example, by identi- fying the typologies previously described. Depending on the situation, the use of Six Sigma or