In this section we present some problem-solving tools that are useful in any problem
situation, whether as part of your overall design project or in any other business situation—
as in trying to identify new sources of income for the student ASME chapter.
These tools are especially well suited for problem solving by teams. They have
a strong element of common sense and do not require sophisticated mathematics, so
they can be learned and practiced by any group of educated people. They are easy to
learn, but a bit tricky to learn to use with real expertise. These tools have been codifi
ed within the discipline called total quality management. 6
Many strategies for problem solving have been proposed. The one that we have
used and found effective is a simple three-phase process.