Neither people nor organizations buy products. Rather, they seek the satisfaction and benefits that are provided by certain product product features. Although traditional selling has been described as “talking at the customer, “ relational selling has been referred to as “talking with the customer.” Relational sales communication is a two-way and naturally collaborative interaction that allows buyers and sellers alike to develop a better understanding of the need situation and work together to generate the best response for solving the customer’s needs. Although trust-based, relational selling has become the preeminent model for contemporary personal selling, the situation described in “An Ethical Dilemma” should serve as a reminder that some salespeople and sales organization continue to practice more traditional and manipulative forms of selling