Group support was also seen as helpful, particularly
when carers found it difficult to get in contact with FEP
service staff: “I phone … [name of FEP service omitted]
and there is nobody available to talk to, and I don’t
know what to do. I truly want to speak to someone and
there’s nobody. I look at the number in the [telephone]
book but they are not doing it now [providing the service
I need] …. I don’t like talking to someone but I need to
sometimes”.