Flexibility involves a firm’s ability to accommodate special situations and unusual or unexpected customer requests. For example, the standard pattern for servicing a customer may be to ship full-trailer quantities to a customer’s warehouse. However. From time to time, the customer may desire to have shipment of smaller quantities made direct to individual retail locations. A firm’s logistical competency is directly related to how will it is able to accommodate such unexpected circumstances. Typical events requiring flexible operation are: (1) modification to basic service agreements such as a change in ship-to location; (2) support of unique sales or marketing programs; (3) new-product in