3.2 Approach used to calculate benefits and costs
IATA and Kuehne + Nagel made a detailed analysis of the benefits of implementing and running e-freight. A process performance approach including field visits has been undertaken to analyze and compare all sequential activities in paper and paperless environments, as well as the use of key metrics for measuring the benefits.
Interviews with employees and management as well as measurements with a chronometer have been used to calculate the time spent per task and activity.
The results of the approach were analyzed, reviewed and completed step by step.