(eg, interactions between nurses and the technology
when administering medications), collective (eg,
verbal communications supporting cooperation during
the medication management process) and organisational
(eg, distribution of tasks across different healthcare
professionals). Recommendations for work
system redesign were proposed, such as the need to
provide nurses with specific information at each step
of the preparation and administration of medications,
and the need for regular physician–nurse communications
about patient treatment and changes to the plan
of care (eg, daily briefing either before or after
medical rounds).