CONCLUSIONS
Research has been conducted in order
to define role and importance of seven basic
quality tools (7QC tools) within quality
management system. It is shown that 7QC tools
can be used in all process phases, from the
beginning of a product development up to
management of a process, on day to day basis,
in systematic manner.
In modern production processes it is
necessary to implement integrated quality
management system that involves quality
management, responsible environmental
performance and safe working environment. In
the frame of integrated management system
quality tools can be much wider applied with
certain success. Furthermore, systematic
application of 7QC tools will enable successful
quality improvement process.
As it is shown in selected examples,
quality tools has important place in data
collecting, analyzing, visualizing and making
sound base for data founded decision making.
Although the seven basic quality tools
have been reach its maturity, and there are a
great number of new quality tools that are on
disposal for different purposes in a frame of
quality management and quality engineering, the
research have shown that the application of basic
quality tools in industry and services are not so
common. It is necessary to point out that quality
tools are not so wide spread as expected,
although they are quite simple for application
and easy for interpretation. With today
computer capabilities and automated data
acquisition there should not be any technical
obstacles for wider quality tools application. In
spite, during research, it is experienced certain
discomfort towards quality tools. This state
should be changed through continuous staff
education and training