Thank you for your Web Message.
The fantastic In Play Offer between Man City and Barcelona worked as follows :
“Place a pre-match bet on the Man City v Barcelona game and we will give you a risk free In-Play bet to the same stake on the big match.
To qualify for your risk free In-Play bet, simply place a bet before kick-off, then once the game starts place another bet on any In-Play market. Your risk free In-Play bet must be paid for and placed in the usual way and if your FIRST In-Play bet loses we will refund this stake, up to the same value as your largest pre-match bet (max £50).”
If your bets were qualifying, the refund has been added into the account. If there has been no refund, it may be due to one of the following :
No pre-match bet placed.
No In Play bet placed.
The pre-match bet has been cashed out
The bets were part of an accumulator.
If you believe that none of the above apply, please do reply back confirming the four digit security code on your account, and also the bet references of both the pre-match and In Play bets, and I can happily check it for you. Bet references will be similar to AB1234567890W.
If you have any further queries, we may ask you to confirm your four-digit security number. If you are unable to recall your four-digit security number, go to Services in the top right corner of our website, click on Help, select FAQ - My Account and refer to What if I forget my four-digit security number.
We look forward to hearing from you.
Kind regards,
Laura C
The bet365 Team