Regarding the baggage case on flight ZV008, (19th July 2015) the passenger's luggage was found damaged at TPE Airport. The passenger claimed that she has contacted the staff at TPE Airport, however she didn't recieve the Baggage Claim Documents from the staff there.
We would like more information about this case from your staff. Have they come across this report from the passenger about her luggage ? The passenger informed us that she contacted the call center for the baggage to be claimed here.
May you please confirm that we are alidgable to issue a Baggage Claim form.