Hello Sopon,
Thank you for taking the time to let me know you submitted the tax information that was requested from you.
I am happy to look into this matter for you.
I sent the information to the tax team and am awaiting a response on if they have received your Form W-8.
I ask that you grant me a few days to hear back from them and I will send you a follow up email with the information they get back to me.
Thank you for the patience you are granting me to help get this resolved for you!
I look forward to speaking with you again soon.