Data synchronization is fundamental to e-resource access. It needs to start early
on in the ordering process, when the terms of the deal are often not well translated,
creating problems downstream. Things are further complicated by titles being
swapped in and out of deals each year, with records not always being fully
updated to align with these changes. This means that content providers don’t always know what we should have access to, and therefore they give incorrect information to the vendors of systems that should be enabling that access. Content providers also
sometimes change the URLs for content without informing us, so we only find out when users encounter access problems