Key Informant 4, the BI-Administrator, expressed his views on the scope of a prediction model and the role it could play:
‘Whenever there is an IT related project to improve the functionality of the company, if we are using a working
simulation model then achieving implementation success is always easier. Such as, in our case, we had [a]
limited number of people in our department and we did not follow any particular implementation model but if we
had a simulation model, our implementation might have been quicker, cost effective [and] with better user
success factors, so it all depends but definitely if we had a model things would be better’.