In general terms, it can be demonstrated that the proposed system allows the improvement of the police response
to the citizens’ requests. It is appropriate to point out that for the system optimum performance the participation of
the citizens’ is requiredTo obtain more detailed results it is necessary to carry out more extensive tests in various
quadrants and to analyze the information in terms of weeks or inclusive months. For future work will include
social tagging for request filtering, aiming to prioritize the responses to requests and no longer based on the
queuing theory as it works now.