Please read thru all the information regarding the new process of hotel reservations od BUM guests through Bumrungrad’ s website.
RSVN : process the reservation as usual and directly send confirm to customer email specified in the reservation info. and CC Business Center Department , businesscenter-hotelreservation@bumrungrad.com for acknowledgement. Please requested credit card information for reservation confirmation from customer. Please also indicate our cancellation policy & any conditions concerning the reservation in the confirmation e-mail as well.
Front Office : If there is no credit card details prior to Bumrungrad’ s guests check –in. Please request their credit card details upon arrival as well as of now any cancellation fees that occur we need to charge directly from guests. Bumrungrad will not be responsible for any cancellation fees.