Equally pertinent are the maintenance and service costs that have proved to be a drain on scarce corporate resources. A recently conducted survey by Gartner Research indicated that about two-thirds of the average corporate IT staffing budget goes towards routine support and maintenance activities [21], which does seem anachronistic in an age of globalized and cutthroat competition — as the CEO of a cloud platform provider commented recently, “If you woke up this morning and read in The Wall Street Journal that, say, Overstock.com has stopped using UPS and FedEx and the U.S. mail, and had bought fleets of trucks and started leasing airport hubs and delivering products themselves, you would say they were out of their minds.