Among the four topics, the use depth of interaction care and the
life information topic revealed low use level. Only about 5% of the
total usage session was spent on the sub-function of the Life information
topic, excluding Query weather forecast, and only about
30% of usage session was spent on the main-function of the Life
information topic keep going to request the main-function’s subfunctions
of Life information. The interaction care topic reveals
the same condition. The main-function of the interaction care topic
was visited in only about 8% of the total usage sessions, and, of
these, the sub-function was again used in only about 30%. The results
indicate that self-care service providers need further information
to improve the low rate of self-care functions.