Recently the post is very strict and it needs more time to process and prepare the Customs. So the whole shipping time is longer than normal shipping time. Could you please wait for more few days?
We are sorry for the inconvenience and thank you for your understanding.
I am very sorry but the item you purchased was damaged during delivery, unfortunately I do not have another one. I can issue you a refund or I have ...........
if you would like that instead. I apologize for the inconvenience and appreciate your business. Let me know what you would like me to do.
Sorry for all inconvenience .Please don't open any case against us again paypal and ebay.
Thanks,