In any organization, management is in control of the activities of personnel and of the use of resources that
are directly related to, or necessary for, the delivery of services. The organization’s exposure to safety hazards is a
consequence of the activities directly related to the delivery of services. Through specific activities by personnel and the
use of resources, management can actively control the safety risks related to the consequences of hazards. As
examples of these activities, management hires, trains and supervises employees, and procures equipment to support
the service-delivery activities. Management must assure that the employees adhere to organizational safety directives
and controls and that their equipment remains in serviceable condition. Management’s primary responsibly for managing
safety is thus obvious, and this responsibility is discharged through the operation of a dedicated organizational system
that incorporates the necessary safety risk controls. The service provider’s SMS is management’s means of fulfilling
these responsibilities. An SMS is a management system for ensuring safe and efficient operations.
Ensure that all staff are provided with adequate and appropriate aviation safety information and training, are
competent in safety matters, and are allocated only tasks commensurate with their skills;