ARR001 Employees to knock door or ring door bell. Greet guest by name when entering the room
ARR002 Employees to verify number of luggage and where to place in the room
ARR003 Employees to ask guest “May I introduce your room to you” or similar and do so if requested.
ARR003A Hotel major facilities and special promotions should be presented. Specifications
ARR004 Keep the introduction brief; include min. emergency Exits, Lighting, Aircon, and Safe.
ARR004A If guest carries a laptop, rooming includes internet connection instructions and options (providing username and
password if applicable).
ARR005 Script for rooming to be available including phrasing. Rooming must be concise and straight to the point.
ARR006 Employees to bid farewell to guest, offer further assistance and leave the room without lingering for tips.
ARR007 Employees to exit the room and close the door quietly
STANDARDS REFERENCE GUIDE - ROOMS
Arrival in Room (if applicable)
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