Data and information for tracking daily operationsare selected by department, function, and work process owners, and data users, based on their ability to support customer needs, work process control and improvement, organizational KI’s, and Operating Plan Critical Actions.
Data and information from many sources are collect- ed, integrated, and in some instances analyzed, by respective departments or functional groups, then deployed to users to provide timely information in sup- port of decision-making and day-to-day management. Operational data are used at various levels in decision- making to support improvement and innovation. Based upon user need, daily, weekly, monthly, quarterly, or yearly summaries and reports are created. As appropri- ate, results (including KI’s) are charted and analyzed for trends, variation, and progress to goal, on established schedules.
MC and BLT members select appropriate bench- marks for their areas of accountability. Comparative performance measures such as capability indices (Cpk),
and comparison to Six Sigma levels (world-class levels at 3.4 defects per million opportunities) are used in processes where benchmark data are not available.
The MC, and BLT through the SPP, assess how SFF collects, uses, and deploys compara- tive information to assure that data are meaningful and add value.
Comparative information and data