Issue Resolution
The resolution of customer issues and complaints are typically the responsibility of
the customer service. In accordance with the old adage “the customer is always
right,” the customer service must treat even the most disgruntled customer with
calmness and respect. He must identify the issues as quickly as possible, offering an
appropriate resolution that satisfies the customer and is in compliance with company
regulations. When issues are determined to be of a serious nature, he must collect
all relevant information and relay it to the appropriate manager. All the while, he must
actively work to calm the customer, assuring them the problem will be efficiently
addressed.