The organizational culture change process—through a learning
organization promoting knowledge transfer in the work environment
and collective learning—instituted in a CSSS of Quebec
brought about important and much needed changes in nursing
practices and work environment. Research on new and innovative
solutions to improve knowledge management and support continuing
professional development of health care professionals is
still limited. This case study can help clarify the impacts of a learning
organization on health care professionals’ practices. According
to the participants in this case study, the learning organization
seemed to affect daily nursing work in a positive manner, despite
its variable impact on other professionals and other sites outside
the hospital center. These changes were particularly pronounced
with respect to knowledge transfer, support for nursing practices,
and quality of health care objectives, which the learning organization
had sought to meet since its inception. As a final remark, it
would be interesting to study in the future the longer-term effects
of the integration of a learning organization on nurses’ professional
development, as well as on those of other health care professionals
who are part of this new culture