5. The company has several special policies designed to provide a competitive edge in the
video rental market. Once a month, the customer rental records are reviewed for
customers who have rented more than the bonus level, currently set at $50. Bonus
customers are sent a letter thanking them for their business as well as issuing them several
free rental coupons (depending on the amount of rental for the month).
6. Once a year, the customer records are examined for customers who have rented more than
a yearly bonus level (currently set at $250). A letter, free rental coupons, and a certificate
for a free video (if a customer has rented over two times the bonus level) are sent to the