are many definitions of a business process.
Here are some important characteristics of a process
A process is a systematic set of activities
♦ which manipulate or transport material or information
♦ in order to accomplish a specific purpose or objective
♦ creating value for a customer (internal or external)
Most processes
♦ require some sort of input and
♦ use and/or consume resources and
♦ produce some sort of output – a service or a