CSA farms responding to the survey had a
remarkable 94 percent member retention rates.
The national average is around 65 percent. This
reflects positively on the quality and consistency
of their product and their good customer service.
A CSA must be run like a business if it is to keep its
shareholders. Think of a restaurant, even your
favorite restaurant. How many times of poor
service or poor food does it take to stop you from
coming back, even if you have been going weekly
for years? A CSA must be concerned about the
details. Deliveries on time, vegetables presented
in an attractive and appealing way, harvested to
optimize ripeness and flavor, few crop failures and
the availability of the crops that people want such
as broccoli and tomatoes.