Internal Business Processes Perspective
The business processes perspective is primarily an analysis
of the organization’s internal processes. Internal business
processes are the mechanisms through which performance
expectations are achieved. This perspective focuses on the
internal business processes results that lead to financial
success and satisfied customers expectations. Therefore,
managers need to focus on those critical internal business
operations that enable them to satisfy customer needs. For
example, the set of metrics chosen under this perspective
are improving productivity standards, eliminating defects
in manufacturing, provide adequate technical knowledge
and skill for all the levels of employees and customer
feedbacks to be integrated in the operation.