Wrap-Up As we bring this chapter to a close, let's take a look at what we have accomplished. We started out by showing you how HRM has changed in the past several decades and how it has become much more important to the organization due to continuing demands to increase productivity. We showed you how productivity, job satisfaction, turnover, and absenteeism are issues that we have to deal with but have no direct control over, and we showed you how they affect work in organizations. We then identified several skills that you will need in order to be successful as a 21st-century HR Manager and identified the functional areas and the specialties that you can choose from if you decide to pursue a career in HRM. Finally,we gave you a model for success as a practitioner of HR Management and showed you just a few of the issues that HR Managers will face in the coming years. That's enough text for one chapter so let's close this one out and move to giving the answers to the Learning outcomes and Applying the Concepts and developing skills.