Thank you very much K. Wut.
The customer may try to create more problems later such as writing to MC or even to Nakamine-san or create some problems at dealers if he doesn’t get his new car. However from product point of view this is not justified right?
What needs to be considered is that the dealer has been known to provide poor service and we have an ongoing number of cases from Pattaya. So, if we want the dealer to take responsibility and change the car, we need to have a very clear understanding of where the process and communication went wrong.
I suggest K. Rob to prepare the above and confirm within CSD team so that he can discuss with the dealer base on solid information.