tourism is considered essential in hot spring hotels. This finding
also suggested that the older adults enjoy Japanese food in hot
spring hotels with its perfect combination of healthy, visual enjoyment
of food presentations, and the perfection punctuations of
service process and timing (Smith and Puczkó, 2009). Moreover,
other service factors identified in this study are heuristic, such as
“Provide enlightenment lectures by resident religious and spiritual
mentors,” “Provide musical performances,” and “Provide art
exhibitions.”